Hollister U.S. Privacy Notice

Hollister Incorporated and its subsidiaries around the world, including the entity identified in the section Contact Information below (such entity referred to as “Hollister”, "we", "our" and "us"), are committed to protecting and safeguarding the privacy of our associates, end-users (also referred as “Consumers"), customers, and other business partners. This Privacy Notice provides information about how we process Personal Information that may be provided to us, in particular in connection with the use of this website (and all of its related subsites) (“Website”) or when you or other third parties interact with us directly, such as by calling or emailing us. 
This Privacy Notice is structured to meet all the requirements of the U.S. states and federal privacy legislation. In case terms defined in this Privacy Notice have a different meaning in the applicable state laws, the terms shall have the meanings afforded to them in those statutes. Due to differences in state laws, the definitions that pertain to you are those specified in the statute of the state where you reside.

1. Contact Information

The entity responsible for this Website is Hollister Incorporated, 2000 Hollister Drive, Libertyville, Illinois 60048.

If you have any questions, comments, or concerns about or in connection with this Privacy Notice, please contact us by using one of the following methods:

To contact our Chief Data Protection Counsel:
2000 Hollister Drive, Libertyville, Illinois, USA, 60048
1-847-680-2800
privacy@hollister.com

2. Processing your personal information

We collect and use information that identifies, relates to, describes, references, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, to you (“Personal Information”)  or your devices when you visit this website, provide us your Personal Information, have a contractual or business relationship with us or any of our affiliates or from third parties that interact with us in connection with the services we perform (e.g. your healthcare professionals).

For this Privacy Notice Personal Information includes but is not limited to direct identifiers like a name, postal and email addresses, and indirect identifiers that may identify, relate to, or be associated with a particular individual, such as a telephone number, device identifier, Internet Protocol (“IP”) address, and browsing history, or inferences about consumer preferences or characteristics. Personal Information also includes pseudonymous data when it is used by us in conjunction with additional information that reasonably links this data to an identified or identifiable individual. Personal Information does not include information that is publicly available, de-identified, or aggregated.

To the extent permitted by the applicable law, we may collect and use some of your Personal Information that is afforded heightened protection under US federal and state laws (Sensitive Personal Information).  Sensitive Personal Information includes but is not limited to financial account numbers, social security numbers, health information (specific condition or diagnosis), biometric data, and information revealing racial or ethnic origin, religious beliefs, sexual orientation, or other sensitive attributes.We do not seek to collect or request Personal Information from children under the age of 16. Consent to provide us with the Personal Information of a child under the age of 16 must be provided to us by the parent or legal guardian of that child. 

You may choose not to provide certain types of Personal Information to us, unless the provision of that Personal Information is required for the purpose for which it is being collected (for example, as necessary to respond to an inquiry received from you). However, if you choose not to provide certain types of Personal Information, our ability to provide you with the products or services you have requested, and your ability to make use of the Website or its features and services, may be affected.

We may collect and use your Personal Information for the following purposes:

  1. To allow you to use our Website. When you visit the Website, Hollister collects the below listed Personal Information for administration, operation, maintenance (including maintenance of security), and improvement of the Website.  This information is stored for the purpose of compiling statistical information (such as visitor numbers, page clicks, download numbers, number of video views) about the use of this Website. See also “Information about cookies and other technology” below for more information on the technology Hollister uses.

    Categories of Personal Information processed:

    • Internet Protocol (IP) address, operating system, browser type, browser version, browser configuration, name of internet service provider, and other types of computer and connection-related information relevant to identifying your type of device, connecting to the Website, enabling data exchange with you and your device, and ensuring a convenient use of the Website;
    • Uniform Resource Locator (URL) and IP address of the website from which you accessed, or were directed to, our Website, including date and time;
    • Subpages visited while on our Website, links followed on the Website, including date, time, and duration; and
    • The full URL click stream to, through and from the Website, including date and time.


  2. Analytics and customer research. When you visit the Website, Hollister collects the below listed Personal  Information which might include Consumer Health Data, for the performance of analytics and conducting customer research related to the use of the Website, including general market research or surveying our customers' needs and opinions on specific issues, generating traffic patterns, and analyzing advertising effectiveness, both on an anonymous basis (e.g., by aggregating data) or on an individual basis in order to tailor our Website and our services and products to the needs of our customers.

    Categories of Personal Information processed (including by use of cookies):

    • IP address, operating system, browser type, browser version, browser configuration, and other types of computer and connection-related information relevant to identifying your type of device, connecting to the Website, enabling data exchange with you and your device, and ensuring convenient use of the Website;
    • URL and IP address of the website from which you accessed, or were directed to, our Website, including date and time;
    • Subpages visited while on our Website, links followed on the Website, including date, time, and duration;
    • Search terms entered;
    • Services/products viewed or searched for on the Website;
    • Consents, authorizations, etc. granted.
    • User profile information (for registered users); and
    • Survey answers, reviews, ratings, and other types of feedback provided.


  3. To provide you with product samples and services. To provide you with samples of our products and services if requested by you through forms provided in sections of this Website and/or in other contexts, such as when calling customer service or attending an event. This service may also include advice and/or recommendations regarding our products and services, including follow-up calls to see how the samples worked for you. We also use your Personal Information in this context for market analysis purposes.

    Categories of Personal Information processed:

    • name, address, email, and/or telephone number, and if you are an end-user, Consumer Heath Data related to your medical condition which results in your use of a Hollister product and services.


  4. To respond to your requests regarding our products and services. To respond to your questions, requests, and inquiries regarding our products and/or services made through forms provided in sections of this Website and/or in other contexts, such as when calling customer service or attending an event.

    Categories of Personal Information processed:

    • name, address, email and/or telephone number, the content of any communication sent through the Website (e.g., by sending questions, inquiries, and requests via the Website’s contact form), and if you are an end-user, Consumer Health Data related to your medical condition which results in your interest in a Hollister product and services.


  5. To provide you with information about our products and services (direct marketing). To communicate with you about products and services that may be of interest to you performed through traditional mail, email, and newsletter channels, including periodically sending promotional materials on products, services, and promotions of Hollister products (direct marketing) as requested by you through forms provided in sections of this Website and/or in other contexts, such as when calling customer service or attending an event.

    Categories of Personal Information processed:

    • name, address, email address, and telephone and mobile phone number. If you are an end-user of our products, we will also collect and process Consumer Health Data , related to your medical condition which results in your use of a Hollister product and services.

    At any time, you can decide to stop receiving this type of communication by contacting us through the designated channels provided in Section 1 of this Privacy Notice.

  6. To provide you access to registered areas. We collect Personal Information to provide you with exclusive member-only content, services, and opportunities for interactive communication.

    Categories of Personal Information processed:

    • name, address, email address, and telephone and mobile phone number. If you are an end-user of our products, we will also collect and process Consumer Health Data related to your medical condition which results in your use of a Hollister product and services.
  7. To request that you provide us with information about yourself, or about our products and services. To contact you to ask you questions about our products and/or services, including for participation in surveys, product or service evaluations, and/or clinical trial activities as permitted by you through forms provided in sections of this Website and/or in other contexts, such as when calling customer service or attending an event. Depending on the individual case, we may also ask you to share your experiences, including personal stories and case studies. The information you share will be used for the following purposes: product design and development, internal and external marketing, and training/education.

    Categories of Personal Information processed:

    • name, address, email address, telephone, and mobile phone number, information that you enter on, or upload to, the Website (e.g., content that you fill into an online form, a photo that you upload), and consents, authorizations, etc. granted. Personal Information may also include information about your background, Consumer Health Data related to your medical history, and experiences with our and other medical products and services.
     
  8. To identify potential business opportunities. To evaluate and perform certain business opportunities, including new product development ideas and potential business, product, or service acquisitions as identified by you through forms provided in sections of this Website and/or in other contexts such as by contacting us directly.

    Categories of Personal Information processed:

    • name, address, email address, telephone and mobile phone number, the content of any communication sent through the Website (e.g., by filling out a contact or suggestion form).

  9. When you apply for a position within Hollister. To determine your suitability for the position you are applying for as part of the application process based on the application provided by you through forms provided in sections of this Website and/or in other contexts, such as by participating in a career fair or responding to a job advertisement. We also collect your Personal Information for this purpose from our various recruitment agencies with whom we partner to fill employment positions. Your decision to provide us with any Personal Information in this context is voluntarily; however, if you do not provide certain information, we may not be able to process your application or other requests you may have with respect to your potential employment with Hollister. The information you provide to us will be used to contact you to provide you information about job positions and market news about Hollister and in the event, you apply for a position, to process your application. When applying for a position, you will have the opportunity to specify whether you want the information you provide to be shared with Hollister recruiters worldwide, only Hollister recruiters in your country of residence, or only Hollister recruiters managing the specific positions to which you apply.

    Categories of Personal Information processed:

    • email, password, name, phone number, address, current job information, professional certifications, prior job history and experience, language proficiency, mobility, employee referral information, prior applications with Hollister, legal restrictions to possible employment, relatives who are currently employed with Hollister, gender, race, and ethnicity.
  10. To comply with applicable laws and to establish, exercise and/or defend legal claims. In some cases we are required to process Personal Information in compliance with legal obligations, prevent unlawful uses of the Website, resolve disputes, protect our property rights, enforcement of our agreements, and establish, exercise, and defend legal claims. For example, if you are a healthcare professional who has received compensation for services from us, we may be required to process your Personal Information in connection with various Sunshine Act disclosure obligations. If you have lodged a complaint regarding any of our products, we process your Personal Information if and to the extent required in connection with applicable reporting requirements.

    Categories of Personal Information processed:

    • IP address, operating system, browser type, browser version, browser configuration, name of internet service provider, and other types of computers and connection related information relevant to identifying your type of device, connecting to the Website, enabling data exchange with you and your device, and ensuring a convenient use of the Website;
    • Subpages visited while on our Website, links followed on the Website, including date, time and duration;
    • The full URL click stream to, through and from the Website, including date and time
    • Name, title and address;
    • Hospital affiliation and amounts paid to you by us;
    • Personal contact information (phone, email, fax, etc.);
    • Health information and experience with our product(s); and
    • Requests for information and sample products placed.
          

3. Sharing Personal Information

We may transfer certain categories of your Personal Information mentioned in Section 2 of this Privacy Notice for business purposes to other Hollister companies in our corporate group (a list of such companies can be found here), third-party service providers who process data on our behalf as necessary for the provision of products and services (if you are an end-user, in some cases this may include your nurse, doctor, healthcare product supplier, or other healthcare professional to help them address your condition), and governmental authorities, courts, external advisors, and similar third-parties as required or permitted by applicable law.

Except as explicitly outlined in this Notice, Hollister will not sell or lease your Personal Information to third parties. However, instances, where we share some categories of your Personal Information with specific third-party service providers for Hollister, may be characterized as a "sale" under specific state laws as per the definitions provided in those respective laws and may be categorized as a "share" under California law.

Opting-Out Instructions: If you wish to opt-out of the "sale" and/or "sharing" of your Personal Information kindly send an email to privacy@hollister.com.

Any access to your Personal Information at Hollister is restricted to those individuals who need to know it to fulfill their job responsibilities.

4. Personal Information Retention

Your Personal Information is stored by Hollister and/or our service providers to the extent necessary for the performance of our obligations and for the time necessary to achieve the purposes for which the Personal Information is collected, in accordance with applicable US federal and state privacy laws and our robust internal data retention schedules. When Hollister no longer needs to process your Personal Information, we will delete it from our systems and/or records and/or take steps to properly anonymize it so that you can no longer be identified from it, unless we need to keep your Personal Information to comply with legal or regulatory obligations to which Hollister is subject.

Personal Information will in principle be retained for as long as you accept communications from us. However, we will retain your relevant Personal Information for a longer period of time if Hollister is allowed to send you marketing materials. Also, we typically erase contracts, communications, and business letters containing Personal Information, or we redact Personal Information from such documents, 10 years after their termination or creation, as such data may be subject to statutory retention requirements, which often require retention of up to 10 years. In addition, if a judicial or disciplinary action is initiated, the Personal Information will be stored until the end of such action, including any potential periods for appeal, and will then be deleted or archived as permitted by applicable law.

5. U.S. Consumers’ Privacy Rights

Depending on the US State you reside you are entitled to certain consumer privacy rights. This may include:

  • Right to Know/Access: You have the right to request information about the categories and specific pieces of Personal Information we have collected, including Sensitive Personal Information, the sources from which it was collected, our business and commercial purposes for which it was collected, the categories of third parties with whom we share it and other details on how we process it.
  • Right to Delete: You can request the deletion of your Personal Information held by us, subject to certain exceptions as provided by law.
  • Right to Correct: If your Personal Information is inaccurate, you have the right to request corrections. Upon receipt of a verifiable request from you, we will use commercially reasonable efforts to correct the inaccurate Personal Information.
  • Right to Opt-Out: If we “sell” and/or “share” your Personal Information with regard to the applicable laws, you have the right to opt-out of “sales” and/or “sharing” your Personal Information. Please refer to Section 3 of this Notice.
  • Right to Limit Use and Disclosure of Sensitive Personal Information: You have the right to opt-out of the use and disclosure of your sensitive Personal Information for anything other than supplying requested goods or services.
  • Right to Non-Discrimination: We will not discriminate against you for exercising your rights under applicable state laws. This includes denying services, charging different prices, or providing a different quality of service.

To exercise any of these rights or seek clarification, please contact us through the designated channels provided in Section 1 of this Privacy Notice. We will respond to your requests in accordance with applicable laws. Please note that verifying your identity may be necessary to process certain requests, and we may require specific information to do so. You may only make a data access or data portability disclosure request twice within a 12-month period. Please contact us to appeal any decision made regarding your request.

6. Information about cookies and other technology

When you use the Website, we send one or more cookies – small text files containing a string of alphanumeric characters – to your device. We use both session cookies and persistent cookies. A session cookie disappears after you close your browser. A persistent cookie remains after you close your browser and may be used by your browser on subsequent visits to our website. Your web browser may provide you with some options regarding cookies. Please note that if you delete, or choose not to accept, cookies, you may not be able to utilize the features of the services provided via the Website to their fullest potential. We use third-party cookies in connection with the services provided via the Website as well. For instance, we use Google Analytics to collect and process certain analytics data. We do not process or respond to web browsers’ “do not track” signals or other similar transmissions that indicate a request to disable online tracking of users who visit our Website or use the services provided via our Website.

We use cookies and automatically collected information to: (i) personalize our Website and the services provided via our Website, such as remembering your information so that you will not have to re-enter it during your use of, or the next time you use, our Website and the services provided via our Website; (ii) provide customized advertisements, content, and information on the basis of profiling; (iii) monitor and analyze the effectiveness of our Website and the services provided via our Website and third-party marketing activities on the basis of profiling; (iv) monitor aggregate site usage metrics such as total number of visitors and pages viewed; and (v) track your entries, submissions, and status in any promotions or other activities offered through our Website and the services provided via  our Website (profiling). Tracking technology (profiling) also helps us manage and improve the usability of the Website, (i) detecting whether there has been any contact between your computer and us in the past and (ii) to identify the most popular sections of the Website.

Social Media Networks. Third parties, including Facebook, may use cookies, web beacons, and other storage technologies to collect or receive information from the Website and elsewhere on the internet and use that information to provide measurement services and target ads. Your interactions with these features are governed by the privacy policy of the organization providing it. For example, if you create or log into your account through a third-party social networking site, we may have access to certain information from that site, such as your name, account information, and friends, in accordance with the authorization procedures determined by such third-party social networking site. You may have a right to opt-out of the collection and use of information for ad targeting.

7. Applicability and changes to this Privacy Notice

This Privacy Notice applies only to our practices, procedures, and services. Our Website may include links to other websites and online services that are operated by other companies not under our control or direction. If you provide or submit Personal Information to those websites or online services, the privacy policies on those websites or online services apply to your Personal Information. We encourage you to carefully read the privacy policy of any website you visit.

We may revise this Privacy Notice at any time by modifying this page. You should check this policy from time to time to be informed of any changes, as they are binding on you. This Privacy Notice was last updated in June 2024. 

Hollister Consumer Health Data Privacy Policy

Hollister Incorporated and its subsidiaries around the world, including the entity identified in the section Contact Information below (such entity referred to as “Hollister”, "we", "our" and "us"), are committed to protecting and safeguarding the privacy of our end-users (also referred as “Consumers"). This Consumer Health Data Privacy Policy (“Policy”) supplements the Hollister U.S. Privacy Notice. It applies to residents of the U.S. states that enacted state health data privacy laws including but not limited to Nevada and Connecticut.

This Policy provides information about how we may process Consumer Health Data (defined below) that may be provided to us, in particular in connection with the use of this website (and all of its related subsites) (“Website”) or when an end-user or other third parties interact with us directly, such as by calling or emailing for the provision of our products or services.

For this Policy “Consumer Health Data” means personally identifiable information that is linked or reasonably capable of being linked  to  a  consumer and is used by  Hollister to identify the health status of the consumer. The health status of the consumer includes, but is not limited to:

  • Individual health conditions, treatment, diseases, or diagnosis.
  • Social, psychological, behavioral, and medical interventions.
  • Health-related surgeries or procedures.
  • Use or purchase of prescribed medication.
  • Bodily functions, vital signs, symptoms, or measurements.
  • Diagnoses or diagnostic testing, treatment, or medication.
  • Gender-affirming care information.
  • Reproductive or sexual health information.
  • Biometric data.
  • Genetic data.
  • Precise location information that could reasonably indicate a consumer’s attempt to acquire or receive health services or supplies.
  • Data that identifies a consumer seeking health care services.

1. Contact Information

The entity responsible for this Consumer Health Data Privacy Policy is Hollister Incorporated, 2000 Hollister Drive, Libertyville, Illinois 60048.

If you have any questions, comments, or concerns about or in connection with this Policy, please contact:

Chief Data Protection Counsel
2000 Hollister Drive, Libertyville, Illinois, USA, 60048

1-847-680-2800
privacy@hollister.com


2. Consumer Health Data We Collect

As part of the personal information, we may collect, receive, or process (as described in the Hollister US Privacy Notice) Consumer Health Data. This generally includes:

  • Biographical and demographic information to the extent related to your physical health status, diagnosis, disease, or treatment.
  • Information about your health-related conditions, treatment, diseases, or diagnoses in connection with the use of Hollister products and services and conducting certain types of research activities (e.g., market research).    
  • Information about health-related surgeries or procedures that you may have had in the past, to the extent needed for providing you with Hollister products and services.
  • Information about your bodily functions, vital signs, symptoms, or measurements to the extent needed for providing you with Hollister products and services.
  • Records of your communications and other requests. For example, if you email, call, or otherwise communicate with Hollister (e.g., when you fill out a form on our website or sign up to receive information about our products, services, promotions, and other direct marketing campaigns).
  • Registration information. When you register for Secure Start Services.
  • Precise location information that could reasonably indicate your attempt to acquire or receive Hollister products and services.
  • Information we may collect via automated means or derive about you, which could include inferences about your health or medical status derived or extrapolated from non-Consumer Health Data. Such information may include your device and browser information, activities, and usage data about your use of Hollister’s products or services, and location information derived from your IP address or (with your permission) your mobile device.

3. Sources of Consumer Health Data

Hollister collects your Consumer Health Data from the following sources:

  • Consumer Health Data that we collect from you directly: when you use the Hollister Website (e.g., filling out our enrollment form for the Secure Start Services) or when you interact with us directly, such as by calling or emailing us.
  • Consumer Health Data from third-party sources: healthcare providers and/or healthcare professionals.
  • Consumer Health Data collected from devices: information automatically collected when you contact or visit Hollister, such as call recordings and CCTV footage, data from cookies, web beacons, and similar technologies when you use the Hollister Website, open or click on emails we send you, or interact with our advertisements.

4. Why We Collect and Use Consumer Health Data

We may collect and use your Consumer Health Data for the following purposes: 

  1. To provide you with products and services. To provide you with samples of our products and services if requested by you through forms provided in sections of this Website and/or in other contexts, such as when calling end-user service or attending an event. This service may also include advice and/or recommendations regarding our products and services, including follow-up calls to see how the samples worked for you. We also use your Consumer Health Data in this context for market analysis purposes.
  2. To respond to your requests regarding our products and services. To respond to your questions, requests, and inquiries regarding our products and/or services made through forms provided in sections of this Website and/or in other contexts, such as when calling end-user service or attending an event.
  3. Analytics and end-user research. When you visit the Website, Hollister may collect Consumer Health Data for the performance of analytics and conduct end-user research related to the use of the Website, including general market research or surveying our end-users’ needs and opinions on specific issues, generating traffic patterns, and analyzing advertising effectiveness, both on an anonymous basis (e.g., by aggregating data) or on an individual basis to tailor our Website and our services and products to the needs of our end-users.
  4. To provide you with information about our products and services (direct marketing). To communicate with you about products and services that may be of interest to you performed through traditional mail, email, and newsletter channels, including periodically sending promotional materials on products, services, and promotions of Hollister products (direct marketing) as requested by you through forms provided in sections of this Website and/or in other contexts, such as when calling end-user service or attending an event.

    At any time, you can decide to stop receiving this type of communication by contacting us as provided in Sections 1 and 6.

  5. To request that you provide us with information about yourself, or about our products and services. To contact you to ask you questions about our products and/or services, including for participation in surveys, product or service evaluations, and/or clinical trial activities as permitted by you through forms provided in sections of this Website and/or in other contexts, such as when calling end-user service or attending an event. Depending on the individual case, we may also ask you to share your experiences, including personal stories and case studies. The information you share will be used for the following purposes: product design and development, internal and external marketing, and training/education.

     

  6. To identify potential business opportunities. To evaluate and perform certain business opportunities, including new product development ideas and potential business, product, or service acquisitions as identified by you through forms provided in sections of this Website and/or in other contexts such as by contacting us directly.
  7. To comply with applicable laws and to establish, exercise, and/or defend legal claims. In some cases, we are required to process Consumer Health Data in compliance with legal obligations, prevent unlawful uses of the Website, resolve disputes, protect our property rights, enforcement of our agreements, and establish, exercise, and defend legal claims.

Under various U.S. State Consumer Health Privacy laws, including but not limited to those in Nevada and Connecticut, we may be required to obtain your consent to collect Consumer Health Data for specific purposes. At the time of collection, we will provide you with the appropriate consent form, detailing the purposes of the Consumer Health Data collection.

5. Third Parties with Which We Share Consumer Health Data

We may share certain Consumer Health Data for the purposes described in this Policy with:

  • Other Hollister companies in our corporate group (a list of such companies can be found here).
  • Third-party service providers who process data on our behalf as necessary for the provision of products and services (if you are an end-user, in some cases this may include your nurse, doctor, healthcare product supplier, or other healthcare professional to help them address your condition), and
  • Governmental authorities, courts, external advisors, and similar third parties as required or permitted by applicable law.

Any access to your Consumer Health Data at Hollister is restricted to those individuals who need to know it to fulfill their job responsibilities.

6. Your Privacy Rights

Under various U.S. State Consumer Health Privacy laws, including but not limited to Nevada and Connecticut, consumers are entitled to specific rights concerning their Consumer Health Data. This includes a right to confirm, access, or obtain a copy, amend, delete, or withdraw consent relating to such data, subject to certain exceptions. To exercise any of these rights or seek clarification, please contact us through the designated channels provided in Section 1 of this Privacy Policy. Please note that verifying your identity may be necessary to process certain requests, and we may require specific information to do so.

This Privacy Policy was last updated in June 2024.

© 2024 Hollister Incorporated
© 2024 Hollister Incorporated

Prior to use, be sure to read the Instructions for Use for information regarding Intended Use, Contraindications, Warnings, Precautions, and Instructions.

The information provided herein is not medical advice and is not intended to substitute for the advice of your personal physician or other healthcare provider. This information should not be used to seek help in a medical emergency. If you experience a medical emergency, seek medical treatment in person immediately.

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